Ecctis handles all applications using the same fundamental approach, to ensure that they are treated as fairly and efficiently as possible. The process for all individual services includes the following steps:
We carry out regular quality checks, in order to ensure that our assessments have been carried out in a fair and accurate manner.
In addition to this, we may contact the appropriate authorities in the country of award, for the purpose of ensuring that the awarding organisation had the necessary accreditation and registration to award your qualification.
Requests for Clarification, Requests for Reassessment, and Appeals
You may have questions or concerns about your assessment. If this is the case, please see below about how to contact us, and how we may deal with your query. Please note: all of the below relates to completed assessments. If you have questions about an ongoing assessment, please contact us via the messages section of the application portal.
At Ecctis, we are dedicated to providing an excellent service to customers. If you have concerns about the level of service provided during your application, please contact us via the messages section of your application portal. Your message will be passed onto the manager of the service, who will reply within 5 working days.
If you are still dissatisfied with the information that has been provided following your complaint, your case will be passed on to a senior manager for further consideration and a written response will be provided.
Please note that the timeframe for submitting complaints is 6 months after the service has been provided. Any complaints submitted after that period cannot be considered.
If you have concerns regarding the benchmarking level provided within your statement, please send us a message through your online portal. Your message will be passed on to the service manager who will reply within 5 working days.
If an error is found to have been made regarding the benchmarking of your qualification, we will provide you with an updated statement as a matter of priority.
Please note that the timeframe for submitting these requests is 6 months after the service has been provided. Any requests received outside of this timeframe shall not be considered.
If you have any questions regarding the verification process, or you would like further information on how we conducted the verification of your qualification, please send us a message through your application portal. Your message will be passed on to the service manager who will reply within 5 working days.
If your qualification was unsuccessfully verified, this process will also allow you the opportunity to discuss next steps in terms of Ecctis completing the verification process.
Please note that the timeframe for submitting these requests is 6 months after the service has been provided. Any requests received outside of this timeframe shall not be considered.
As part of an assessment, our evaluation team retain the right to suspend services as per our Terms and Conditions, should any matter of fraudulent activity be suspected, or confirmed via the verification process.
If you do not agree with any decision to suspend services, you may appeal, by submitting a request to [email protected].
A manager at Ecctis will then review the appeal provided and make a decision as to whether your appeal can be upheld, rejected or whether further action is required. Any decision will be communicated clearly to you within 5 working days.
If you have any concerns regarding the authenticity of an Ecctis statement you have received, please contact us at [email protected]. We will respond within 2 working days, confirming the date of issue and that all information included within the statement is genuine.