Individuals applying for qualification statements: applications will not be processed between Tuesday 24 December 2024 (from 12pm UK time) and Thursday 2 January 2025 because of the holiday period.

Our enquiry phone lines will be closed from 5pm (UK time) from Friday 20 December 2024. Our live chat will be closed from 5pm (UK time) on Monday 23 December 2024 and both will re-open at 9am (UK time) on Thursday 2 January 2025.

If you would like your application to be processed before this closure period, you should apply as soon as possible – allow for the full processing times for the service you require.

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