Contact Us

Answers to the questions we are asked most often can be found on our website.

Visit our Frequently Asked Questions (FAQs) page or use our interactive guide to work out which service(s) you need.


If you have a online account…

If you can’t find the answer to your question on our website, contact us for free via message. Sign in and go to ‘Messages’. An adviser will get back to you as soon as possible. When we are very busy, this can take up to five working days.

You can track the progress of your application online. Sign in and go to ‘order status’.

If you have an urgent query about your application or account, call us* on +44 (0)330 912 0040. Have your unique Enquiry ID ready so that we can assist you as quickly as possible.


If you do not have a online account…

If you can’t find the answer to your question on our website, chat online to an adviser using the live chat service on our website. If all of our advisers are busy, this service may not be available. You can try again later or call us on +44 (0)330 912 0040. Our office hours are Monday to Friday, 09.00 - 17.00 (UK time). If lines are busy you will be put in a queue.


Your views

We welcome feedback on our services. If you have a online account, log in and send your feedback using ‘Messages’.

Alternatively, you can email comments to [email protected]

Questions about applications or services sent to [email protected] will not be forwarded and or answered.


More information

The Ecctis office is not open to the public.

All applications for Ecctis services should be made online. Do not send documents via post unless you have been advised to do so.

Ecctis
Suffolk House
68-70 Suffolk Road
Cheltenham
GL50 2ED

Ecctis Ltd. Registered Company No. 2405026
Ecctis Ltd. VAT Registration No. GB 535 7104 56