Information Officer – Asia (Chinese Speaking)

Turn international qualifications into life-changing opportunities for people around the world.

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SALARY

£29,766

LOCATION

Cheltenham, Hybrid

CONTRACT

Permanent, Full-Time

REPORTS TO

ISG Team Leader or Manager

About Ecctis:

At Ecctis, our vision is to be the acknowledged global leader in the international qualifications and recognition arena. Our mission is to be the preferred source of expert advice on the recognition and comparability of qualifications and skills internationally, building on our advanced research and our established knowledge and experience of education systems across the world. Ecctis delivers a wide range of services, products, and projects in the field of international education. We help make sense of international qualifications and support a range of clients including individuals, universities, and colleges, awarding bodies and government ministries.

Purpose of role:

The Information Officer (IO) works within the Individual Services Group (ISG) to deliver services to individuals and
organisations (e.g. universities), as part of a Government Recognition Services (GRS) contract. They are experts in
credential evaluation and use their knowledge to assess applications and support with service enquiries.

Key responsibilities:

Service delivery

Evaluate overseas qualifications, ensuring we meet service levels and quality standards in accordance with
internal methodology and processes
Achieve Key Performance Indicators (KPI’s) to support service delivery
Answering enquiries from individual applicants and member organisation, this could include – Phone calls, live chat, written enquiries, reassessment requests, and complaints

Service integrity

Supporting the quality assurance processes as resource requires
Ensure necessary counter-fraud measures are carried out
Following policies, procedures and adhering to GDPR principles
Supporting with the coaching and development of colleagues, delivering feedback constructively

Organisation Collaboration

Work collaboratively with appropriate teams and departments to ensure accurate outcomes for both
applicants and GRS contractual requirements
Engaging and / or supporting with the delivery of effective training sessions
Supporting across the business area where required, contributing to the overall objectives of GRS to meet
their contractual requirements

Other duties

Abide by the Company’s policies and procedures and actively promote them within the team
Abide by the Company’s health and safety policies and procedures, considering your own health and safety and that of colleagues
Undertake any other reasonable duties as required

Skills required

Strong verbal and written communication skills in both English and Chinese
Strong organisational and time-management skills
Ability to meet deadlines, while remaining adaptable to changing processes and priorities
Demonstrates excellent attention to detail and consistently produces accurate work while maintaining
efficiency
Strong research skills, using a range of resources to collaboratively review complex assessment cases
Is receptive to feedback, taking on board information to proactively improve and develop
A proactive, can-do attitude with a willingness to support the team when required
Adaptable and proficient in using a variety of technologies

Person specification

Maintains professionalism at all times
Committed to maintaining a supportive and respectful business culture
A supportive and co-operative team member
Ability to take initiative, and ownership of goals and personal development
Embraces change and continuous improvement
Comfortable working in a fast-paced environment
Strives to deliver an excellent service, considering individuals, members and GRS contractual requirements
Strong verbal and written communication skills

Education and qualifications

Bachelor’s degree or equivalent, desirable.

Please note: All applicants must hold a current permit or visa showing their right to work in the UK.

This role profile is intended to give an overall indication of the duties and responsibilities of this role but is not exhaustive and the job holder may be asked to perform other duties, which reasonably align with the general remits of their role and level of responsibility.

Employee ownership trust:

As an Employee Ownership Trust, we do things a little differently from some other organisations. Every one of our employees has a voice and our people are highly motivated and committed. Our structure allows for our combined success as an organisation to be shared equitably across the Company. The trust is indirect, meaning that eligible employees are not shareholders directly, however they are held ‘in-trust’ by the Trust’s Board of Directors.

EDI statement:

Ecctis Ltd is committed to fostering a culture of inclusivity and connectedness. The core of our work involves working internationally with individuals all over the globe with different backgrounds. In recruiting for our organisation, Ecctis Ltd is an Equal Opportunities Employer, and welcomes the unique contributions you can bring; therefore, we specifically welcome applicants of all backgrounds, regardless of race, including colour, nationality, and ethnic or national origin, sex or gender, gender reassignment, sexual orientation, religion or belief, age, marriage or civil partnership, pregnancy and maternity, or disability. We recruit purely on merit and skills.

Our Values