Administrative Assistant – Part-Time (22.5 hours per week)
LOCATION
Office based, Cheltenham, 9:30am-3pm with a 1-hour unpaid lunch break
CONTRACT
Permanent, Part -Time
REPORTS TO
Enquiries Service Centre Manager or Team Leader (Enquiries
Service Centre)
SALARY DETAILS
£24,570 per annum (£14,742 pro-rated for 0.6 FTE
About Ecctis:
At Ecctis, our vision is to be the acknowledged global leader in the international qualifications and recognition arena. Our mission is to be the preferred source of expert advice on the recognition and comparability of qualifications and skills internationally, building on our advanced research and our established knowledge and experience of education systems across the world. Ecctis delivers a wide range of services, products, and projects in the field of international education. We help make sense of international qualifications and support a range of clients including individuals, universities, and colleges, awarding bodies and government ministries.
Ecctis is an Employee Ownership Trust. We do things a little differently from some other organisations. Every one of our employees has a voice and our people are highly motivated and committed. Our structure allows for our combined success as an organisation to be shared equitably across the Company. The trust is indirect, meaning that eligible employees are not shareholders directly, however they are held ‘in-trust’ by the Trust’s Board of Directors.
Purpose of role:
The Administrative Assistant plays a vital role supporting both the Facilities team and the Individual Services Group (ISG). Acting as the first point of contact for office visitors, they provide a welcoming and professional front-of-house experience. Their responsibilities span a variety of administrative areas, including facilities, health and safety, and customer service. They also contribute to the smooth running of the Enquiries Service Centre (ESC) by handling administrative duties and responding to customer enquiries efficiently and courteously.
Key responsibilities:
Facilities Support
- Providing a friendly and efficient meet and greet service for visitors
- Assisting with meeting arrangements
- Managing and printing access passes for new starters, and visitors
- Facilitation of on time monthly health and safety checks
- Assisting with organising monthly rotas for first aiders and fire wardens
- Ensuring visitor management procedures are followed
- Managing inbound deliveries
- Monitoring and topping up supplies including papers / envelope stock, kitchen dry goods, and coffee machine consumables
- Assisting with outbound post arrangements as necessary
Administrative Support (Enquiries Service Centre)
- Supporting with the triaging of and responding to customer enquiries
- Handling a range of administrative tasks such as physical and electronic document retention
- Accurate and timely uploading documents to customer accounts
- Printing physical statements
Other
- Abide by the Company’s policies and procedures, and actively promote with the team
- Abide by the Company’s Health and Safety policies and procedures, whilst giving consideration to your own health and safety and that of colleagues
- Any other reasonable duties as required
Desired skills and experience:
- Previous experience in an administrative role
- Good IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong communication and organisational abilities
- Ability to work independently and manage multiple tasks
- Reliable with a proactive attitude
- Able to work in a fast-paced environment and embrace change
Education and qualifications:
- Minimum level of Level 3 qualifications such as A-level, Level 3 NVQ / National Diploma including maths and GCSE English
Employee benefits
- 25 days annual leave plus swappable bank holidays, as well as additional 3 days gifted for the Christmas office closure
- Life assurance of 3 x basic salary for members of the pension scheme
- Vitality Private Health and BUPA Dental Care Scheme with employee contribution
- Enhanced maternity pay
- Employee Assistance Programme
- Cycle to Work Scheme
Please note: All applicants must hold a current permit or visa showing their right to work in the UK. The onboarding process will include Basic DBS screening Ecctis
This role profile is intended to give an overall indication of the duties and responsibilities of this role but is not exhaustive and the job holder may be asked to perform other duties, which reasonably align with the general remits of their role and level of responsibility.
Employee ownership trust:
As an Employee Ownership Trust, we do things a little differently from some other organisations. Every one of our employees has a voice and our people are highly motivated and committed. Our structure allows for our combined success as an organisation to be shared equitably across the Company. The trust is indirect, meaning that eligible employees are not shareholders directly, however they are held ‘in-trust’ by the Trust’s Board of Directors.
EDI statement:
Ecctis Ltd is committed to fostering a culture of inclusivity and connectedness. The core of our work involves working internationally with individuals all over the globe with different backgrounds. In recruiting for our organisation, Ecctis Ltd is an Equal Opportunities Employer, and welcomes the unique contributions you can bring; therefore, we specifically welcome applicants of all backgrounds, regardless of race (including colour, nationality, and ethnic or national origin), sex or gender, gender reassignment, sexual orientation, religion or belief, age, marriage or civil partnership, pregnancy and maternity, or disability. We recruit purely on merit and skills.
Our Values
People and Culture
